AI for dealer service departments.
AI agents for the service lane and back shop at truck and equipment dealers, and heavy-duty repair shops. They book appointments and bays, write repair estimates and RO notes, follow up on declined work and file warranty claims, inside the systems your shop already runs.
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Service revenue leaks between the tasks.
Advisors juggle the phone, the drive lane and write-ups at the same time. The work that falls out of that is easy to lose.
The phone loses to the drive lane
Advisors book between write-ups, so calls go to voicemail and web requests wait. Without a clear view of bays, techs and parts, the lane overbooks one day and sits idle the next.
Declined work is easy to lose
Recommendations get noted on the RO and forgotten. Advisors rarely have time to call back every customer, so needed repairs wait until they become breakdowns.
Thin RO notes cost money
Customers question vague invoices, and warranty reviewers reject them. Techs would rather turn wrenches than type, so stories stay short until someone rewrites them.
Warranty work goes unclaimed
Warranty-eligible work on a closed RO is missed when nobody checks each one. A claim needs the right coverage, codes and evidence, and it has to land inside the OEM window.
Agents for every job in the service department.
Appointments, estimates, declined work, recalls and warranty, each with an agent at work. Example data shown.
- 01
Appointments and bays
Books every service request into an open bay and tech slot, and rebuilds the board when a job runs long.
- 02
Estimates and RO notes
Prices technician findings into an estimate the customer approves by text, and writes the complaint, cause and correction on every closed RO.
- 03
Warranty, declined work and recalls
Files warranty claims on closed ROs, follows up on declined repairs with an updated quote, and books open recall campaigns into service slots.
A text request, booked into a bay.
A fleet manager texts asking to bring in unit 318 for an aftertreatment fault code and a PM. The agent finds a tech certified on aftertreatment open Wednesday at 7 am in bay 4, books both jobs, confirms by text and sends a reminder Tuesday afternoon. This is an example, not a customer result.
Works in the systems your shop already runs.
Each agent reads from and writes to the systems its job touches. Across the service agents, that covers the DMS, shop management, parts, the OEM warranty portal, phone, SMS and email.
- DMS
- Shop management
- Parts system
- OEM warranty portal
- Service scheduler
- Phone
- SMS
- Web forms
- Calendar
- Accounting
- Voice memos
- Diagnostics
Case studies and related pages.
- Warranty processing case studyRead the case study on automated warranty processing.
- Missed service callbacks case studyRead the case study on reducing missed service callback processing time.
- Dealers and upfittersAI agents and a CRM for the whole dealership, across sales, parts and service.
- Agent libraryEvery Torque agent in the catalog, by industry and segment.
Questions service managers ask.
Torque's service agents take on the repeat work in the service lane and back shop: booking appointments and bays, writing repair estimates and RO notes, following up on declined work, filing warranty claims and working recall campaigns. Each agent runs a few steps in order inside the systems your shop already uses.
Each agent reads from and writes to the systems its job needs. Across the service agents that includes the DMS, shop management, the parts system, the OEM warranty portal, the service scheduler, phone, SMS, email and calendar, so the team does not move the work into a new tool.
The appointment desk takes calls, texts and web form requests and reads the unit, the complaint and the timing. It then checks bays, tech skills and parts on hand, offers the customer real openings, books the job in the scheduler, confirms by text and sends a reminder before drop-off.
Yes. The declined work follow-up agent pulls declined lines from closed ROs with their price and urgency, contacts the customer at a set interval with an updated quote, and books the repair, ideally alongside the unit's next PM visit.
The warranty processing agent catches warranty-eligible work on every closed RO in your DMS. It checks coverage by VIN, miles and hours, writes the complaint, cause and correction, maps labor ops and causal parts to the OEM's codes, attaches photos and fault codes, files the claim well inside the OEM window and works rejections until the credit posts.
Put every service request on the board.
Book a demo and see the service agents work inside your DMS and shop system.