Declined repairs come back as booked work
Pulls declined lines from closed ROs, follows up with an updated quote at a set interval and books the repair alongside the unit's next PM visit.
Declined work is the easiest revenue to lose.
Recommendations get noted on the RO and forgotten. Advisors do not have time to call back every customer, so needed repairs wait until they become breakdowns.
A fleet declines a $2,300 front-end repair in March to keep a truck on the road. By June the truck is back on a tow with the same problem worse.
Declined work follow-up, step by step.
The agent does the work inside your systems. Your team approves what matters.
- 1
Find declined work
Pulls declined lines from closed ROs with price and urgency.
- 2
Follow up
Contacts the customer at a set interval with an updated quote.
- 3
Book the repair
Schedules the job, ideally with the unit's next PM visit.
Your team keeps the judgment calls.
The agent takes the repetitive work. People approve, decide and talk to customers.
- More service revenue from existing customers
- Fewer repeat breakdowns
- Repairs bundled with planned visits
Works inside the systems you already run
Before you ask.
Pulls declined lines from closed ROs, follows up with an updated quote at a set interval and books the repair alongside the unit's next PM visit. It works in three steps: find declined work, follow up and book the repair.
It works inside the tools your team already uses, including DMS, shop management, email and SMS. Nothing to rip out and nothing new to learn.
It starts in shadow mode, drafting the work for your team to approve or correct. You decide what it handles on its own, and every action is logged.
Your data is used only to run the workflows you approve. We do not use your proprietary data to train public or unrelated AI models.
More for service & repair
Browse every agent- FlagshipDealer service departmentsWarranty ProcessingGets you paid for warranty work you already did.
- Dealer service departmentsRecall campaign outreachMatches open recall and campaign VIN lists to the fleets in your DMS, sends each owner its affected units and books the work and parts into open slots.
- Dealer service departmentsService appointment deskBooks service lane appointments from calls, texts and web forms, checks bay and tech availability, confirms with the customer and sends reminders.
Start with one agent.
Pick the workflow that hurts most. We'll scope it on the first call.