Warranty Processing
Catches warranty-eligible work on every closed RO, writes the claim the OEM wants, files it on time and works rejections until the credit posts.
How it works
What comes in, what the agent does, where it goes.Where the work comes from
TechniciansNotes, photos, fault codes
Service advisorsCustomer complaint
DMSClosed repair orders
Parts dept.Failed-part tags
OEM bulletinsCampaigns & recalls
Agent
Warranty agent
- 1Checks coverage
- 2Writes the 4 C's
- 3Pre-checks the claim
- 4Submits & appeals
- 5Tracks payment
Photo or fault code missing? Texts the tech before the part gets scrapped.
Where it goes
OEM portalsClaims submitted
Warranty adminOnly the exceptions
AccountingCredits posted
Service managerRecovery dashboard
CustomerNot billed for covered work
Watch it run
Click any step to jump in. Sample data.Starting
What it handles
Coverage lookupBase, extended and component coverage by VIN, miles and hours.
4 C's writingComplaint, cause, correction and comments from tech notes.
Code mappingLabor ops and causal parts matched to the OEM's codes.
EvidencePhotos, fault codes and PM history attached before submit.
Parts retentionTracks tagged parts until the OEM releases them.
DeadlinesEvery claim filed well inside the OEM window.
RejectionsReads the reason, fixes, resubmits.
Supplier recoveryBody and equipment claims to upfit suppliers too.
What it changes
Your team keeps the judgment calls.- 1Warranty-eligible work caught on every closed RO
- 2Claims written the way the OEM expects them
- 3Rejections worked until the credit posts