Every service request booked into an open bay
Books service lane appointments from calls, texts and web forms, checks bay and tech availability, confirms with the customer and sends reminders.
The phone loses to the drive lane.
Advisors book appointments between write-ups, so calls go to voicemail and web requests wait. Booking well means knowing which bay is free, which tech has the skill and whether the parts are in. Without that, the lane overbooks one day and sits idle the next.
At 7:15 am the service phone rings four times while the advisors write up drop-offs. Two callers leave voicemails and one books with the shop across town.
Service appointment desk, step by step.
The agent does the work inside your systems. Your team approves what matters.
- 1
Take every request
Answers calls and reads texts and web forms for the unit, the complaint and the timing.
- 2
Find the slot
Checks bays, tech skills and parts on hand, then offers the customer real openings.
- 3
Confirm and remind
Books it in the scheduler, confirms by text and sends a reminder before drop-off.
Your team keeps the judgment calls.
The agent takes the repetitive work. People approve, decide and talk to customers.
- Requests answered even when the lane is busy
- Bays and techs loaded evenly across the week
- Customers reminded before every drop-off
Works inside the systems you already run
Before you ask.
Books service lane appointments from calls, texts and web forms, checks bay and tech availability, confirms with the customer and sends reminders. It works in three steps: take every request, find the slot and confirm and remind.
It works inside the tools your team already uses, including phone, SMS, web forms, service scheduler and DMS. Nothing to rip out and nothing new to learn.
It starts in shadow mode, drafting the work for your team to approve or correct. You decide what it handles on its own, and every action is logged.
Your data is used only to run the workflows you approve. We do not use your proprietary data to train public or unrelated AI models.
More for service & repair
Browse every agent- FlagshipDealer service departmentsWarranty ProcessingGets you paid for warranty work you already did.
- Dealer service departmentsRecall campaign outreachMatches open recall and campaign VIN lists to the fleets in your DMS, sends each owner its affected units and books the work and parts into open slots.
- Dealer service departmentsDeclined work follow-upPulls declined lines from closed ROs, follows up with an updated quote at a set interval and books the repair alongside the unit's next PM visit.
Start with one agent.
Pick the workflow that hurts most. We'll scope it on the first call.