The right substitute for every down lease truck
Opens the repair order on a down lease truck, finds a sub of the same class and spec nearby, books it and runs the driver handoff with the customer.
Downtime is the customer's problem until you solve it.
Full-service leases promise a substitute, but finding one means checking spec, location and availability across branches by phone. Each hour of searching is an hour the customer's freight sits. That is when they start looking at other lessors.
A leased reefer tractor fails a DOT inspection at 7 am. The customer calls three times before anyone finds a sub unit, and their loads miss the morning dock window.
Substitute unit dispatch, step by step.
The agent does the work inside your systems. Your team approves what matters.
- 1
Log the breakdown
Opens the repair order and reads the expected downtime from the service writer.
- 2
Find a match
Searches the rental and spare fleet for the same class, spec and nearest location.
- 3
Run the swap
Books the sub, schedules the driver handoff and updates the customer by text.
Your team keeps the judgment calls.
The agent takes the repetitive work. People approve, decide and talk to customers.
- Customers keep running during repairs
- Right spec every time, not just any truck
- Sub days tracked for billing and SLA reports
Works inside the systems you already run
Before you ask.
Opens the repair order on a down lease truck, finds a sub of the same class and spec nearby, books it and runs the driver handoff with the customer. It works in three steps: log the breakdown, find a match and run the swap.
It works inside the tools your team already uses, including maintenance system, lease management system, rental fleet and SMS. Nothing to rip out and nothing new to learn.
It starts in shadow mode, drafting the work for your team to approve or correct. You decide what it handles on its own, and every action is logged.
Your data is used only to run the workflows you approve. We do not use your proprietary data to train public or unrelated AI models.
More for rental & leasing
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- FlagshipEquipment rentalDigital Front DeskAnswers every call, routes it right and logs it in the CRM.
Start with one agent.
Pick the workflow that hurts most. We'll scope it on the first call.