Digital Front Desk
One desk for both branches, around the clock. It books rentals, warm-transfers everything else with a summary, and follows up on quotes that didn't book.
How it works
What comes in, what the agent does, where it goes.Every way customers reach you
Ontario lineMain branch
Riverside lineSecond branch
After hoursNights & weekends
Web chat & textQuick questions
Existing customersBilling, swaps, pickups
Agent
Digital front desk
- 1Answers every call
- 2Finds the intent
- 3Checks availability
- 4Books or transfers
- 5Logs & follows up
Quote didn't book? Follows up by text in 2 days and reminds the rep.
Who it routes to
Rental countersReservations, both branches
ServiceBreakdown tickets
Equipment salesPurchase leads
Billing / ARInvoice questions
CRM + nurtureEvery call, every follow-up
Watch it run
Click any step to jump in. Sample data.Starting
What it handles
Both branchesOne desk answering every line at both locations.
After hoursBefore opening, after close, weekends, holidays.
IntentRental, breakdown, purchase, billing, delivery, pickup.
AvailabilityLive fleet availability and the rate sheet.
ReservationsBooked with delivery window and card on file.
Warm transfersTo the right person, with a summary, at the right branch.
NurtureQuotes that don't book get follow-ups.
CRMEvery call logged with a summary and outcome.
What it changes
Your team keeps the judgment calls.- 1Calls answered at both branches, any hour
- 2Reservations taken after hours and on weekends
- 3Every call logged in the CRM with a summary