Every in-transit exception replanned and documented
Works breakdowns, refusals, reconsignments and missed appointments: replans the load, rebooks delivery, updates the shipper and logs accessorials.
Exceptions land on whoever is awake.
A breakdown or refusal means a tow, a recovery truck, a new appointment and calls to the shipper and receiver. Night and weekend desks are thin, so updates go out late and accessorials like tow, layover and detention go unbilled.
At 2 am a driver calls in a blown turbo 80 miles short of a 7 am grocery appointment. Night dispatch is one person covering 140 trucks.
In-transit exception desk, step by step.
The agent does the work inside your systems. Your team approves what matters.
- 1
Catch the exception
Picks up breakdowns, refusals and missed appointments from driver calls, ELD and tracking.
- 2
Replan and rebook
Finds a recovery truck or repair, sets a new appointment and reroutes the load.
- 3
Update and document
Tells the shipper and receiver and logs tow, layover and detention for billing.
Your team keeps the judgment calls.
The agent takes the repetitive work. People approve, decide and talk to customers.
- Shippers hear from you before they have to ask
- Recovery plans built at any hour
- Accessorials documented while the details are fresh
Works inside the systems you already run
Before you ask.
Works breakdowns, refusals, reconsignments and missed appointments: replans the load, rebooks delivery, updates the shipper and logs accessorials. It works in three steps: catch the exception, replan and rebook and update and document.
It works inside the tools your team already uses, including TMS, ELD, phone, email and telematics. Nothing to rip out and nothing new to learn.
It starts in shadow mode, drafting the work for your team to approve or correct. You decide what it handles on its own, and every action is logged.
Your data is used only to run the workflows you approve. We do not use your proprietary data to train public or unrelated AI models.
More for trucking & logistics
Browse every agent- Truckload carriersLoad tendering deskReviews load tenders from EDI, portals and email against open trucks, driver hours and lane rules, then accepts or declines and builds the load in the TMS.
- Truckload carriersDriver check callsTracks each load's ELD location against its appointment, texts the driver only when it drifts or stalls and sends the shipper an updated ETA.
- Truckload carriersDetention billingCalculates detention at each stop from geofence arrival and departure times, applies the shipper's free time and bills it with the timestamp log attached.
Start with one agent.
Pick the workflow that hurts most. We'll scope it on the first call.