Cargo claims worked from exception to settlement
Owns each cargo claim from the dock exception to settlement or denial, logging OS&D by PRO, building the claim file and drafting the claimant letter.
Claims drag because the evidence is scattered.
Overages, shortages and damage get noted on delivery receipts, dock systems and driver phones. When a claim arrives, someone has to rebuild the shipment's story by hand. Slow claims cost money and customers.
A consignee files a damage claim on a shipment from three weeks ago. The claims clerk spends a day finding the delivery receipt, dock photos and handling history.
OS&D claims handling, step by step.
The agent does the work inside your systems. Your team approves what matters.
- 1
Log the exception
Records each OS&D at the dock with PRO, photos and notes, and checks for matching overages.
- 2
Build the file
Assembles the BOL, delivery receipt, handling scans and photos when a claim comes in.
- 3
Recommend and close
Proposes pay, partial or deny under the tariff and drafts the claimant letter.
Your team keeps the judgment calls.
The agent takes the repetitive work. People approve, decide and talk to customers.
- Overages matched to shortages before claims arrive
- Every claim file complete from the start
- Consistent decisions under the tariff
Works inside the systems you already run
Before you ask.
Owns each cargo claim from the dock exception to settlement or denial, logging OS&D by PRO, building the claim file and drafting the claimant letter. It works in three steps: log the exception, build the file and recommend and close.
It works inside the tools your team already uses, including TMS, dock scanning, claims system and email. Nothing to rip out and nothing new to learn.
It starts in shadow mode, drafting the work for your team to approve or correct. You decide what it handles on its own, and every action is logged.
Your data is used only to run the workflows you approve. We do not use your proprietary data to train public or unrelated AI models.
More for trucking & logistics
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- Flagship3PL and warehousingLogistics Document ProcessorReads every BOL, POD and freight bill so no one keys them in.
Start with one agent.
Pick the workflow that hurts most. We'll scope it on the first call.