Backordered lines tracked to a ship date
Tracks every backordered line against supplier ETAs, texts the customer each new date with the PO and line, and offers an alternate or branch transfer.
Backorders turn into angry calls.
ETAs change in supplier portals and emails, but the customer order does not. Reps only find out when the customer calls. By then the truck has been down for days and trust is gone.
A customer calls for the fourth time asking when their turbo will ship. The inside sales rep has to call the supplier again because nobody updated the order.
Backorder follow-up, step by step.
The agent does the work inside your systems. Your team approves what matters.
- 1
Watch every line
Tracks backordered lines and checks supplier portals and acknowledgments for new ETAs.
- 2
Update the customer
Sends a short status when the date changes, with the PO and line number.
- 3
Offer an out
Suggests an alternate or a transfer from another branch when a date slips past need.
Your team keeps the judgment calls.
The agent takes the repetitive work. People approve, decide and talk to customers.
- Customers updated before they chase
- Alternates offered while there is still time
- Reps stop calling suppliers for status
Works inside the systems you already run
Before you ask.
Tracks every backordered line against supplier ETAs, texts the customer each new date with the PO and line, and offers an alternate or branch transfer. It works in three steps: watch every line, update the customer and offer an out.
It works inside the tools your team already uses, including parts ERP, supplier portals, email and SMS. Nothing to rip out and nothing new to learn.
It starts in shadow mode, drafting the work for your team to approve or correct. You decide what it handles on its own, and every action is logged.
Your data is used only to run the workflows you approve. We do not use your proprietary data to train public or unrelated AI models.
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Start with one agent.
Pick the workflow that hurts most. We'll scope it on the first call.